From first message to flight home.
Here is the whole process, who does what, and where technology helps.
The patient journey
1. You send an enquiry
A short form: your name, email, the treatment you are curious about, and when you might travel. Please do not send photos, X-rays or medical history yet.
2. We confirm and ask for your consent
We reply by email within one working day, explain what happens next, and ask for your consent to pass your enquiry to a partner clinic.
3. The clinic reviews your case
The clinic tells you which records it needs and the secure way to send them. It then gives you its assessment, a written plan and a price. This is the clinic’s decision alone.
4. You decide
Take your time. If you go ahead, the clinic books your appointments.
5. We plan the trip
Dates, flights guidance, hotel near the clinic, airport transfer, and interpretation if you want it. We give you the costs up front.
6. You travel and are treated
We are reachable in English while you are in Georgia. The clinic provides the treatment and aftercare.
7. After you get home
We check in, and help you stay in touch with the clinic about follow-up.
Where people decide and where AI helps
We use AI for speed on routine tasks. People handle anything involving your health, your money or a decision.
| Task | Who |
|---|---|
| Acknowledging your enquiry and listing what happens next | AI drafts, a person checks |
| Quick translation of messages and travel documents | AI-assisted |
| Interpreting at the clinic | Human interpreter (AI-assisted option for simple messages) |
| Draft itineraries and reminders | AI drafts, a person confirms |
| Anything about your teeth, health or treatment options | The clinic only |
| Consent, sharing your enquiry with a clinic, and payments | A person |
| Your photos and X-rays | Go to the clinic’s route. Never put into AI tools. |
| Complaints and anything that goes wrong | A person, quickly |
How clinics fit in
We are launching with a small number of independent clinics in Tbilisi. We choose clinics that have a named contact who answers international enquiries, that take responsibility for diagnosis, treatment, price and consent, and that agree to be open about any commercial arrangement.
New partner clinics start with a free pilot. See the page for clinics.
What we share, and when
- Your enquiry details go to a clinic only after you agree
- Health files go to the clinic’s own secure route, not to us
- Hotels and transfer providers get only the logistics they need, not health information
- We keep enquiry notes for a limited time and delete them on request
Full detail on the privacy page.
Ready when you are
The first step is a short enquiry. Nothing is booked and nothing is shared without your say-so.